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Shipping

Where is my order?


You can access your order status by signing in and viewing the Order Tracker


Where do you deliver? Can I send shipments outside of Canada?


We only ship orders from www.mdg.com to locations within the United States. If you reside in Canada please visit our Canadian page at www.mdg.ca to view products shipped to Canada.


Can I ship to a PO Box Address?


We require a signature of a resident 18 years or older at time of delivery. For this reason, we require a FULL Service Address (House Number and Street Name) in order to deliver your package.


When will my delivery arrive?


Processing Timeframe


Once your order has been verbally confirmed with a member of our Verification Team, and your required down payment(s) has cleared, your order will be processed within 1-2 business days.


Shipping Timeframe


Once your order has been processed it will be picked up by one of our couriers. Courier is determined by location, package type, and package size. Large and heavy items can’t be shipped by Standard Delivery, they require Scheduled Delivery. Items that require Scheduled Delivery will be noted in your Cart Summary during Check Out.  


Standard Delivery: 5-10 business days


Scheduled Delivery: 7-15 business days

For Scheduled Delivery you will be contacted by the courier with 3-5 days after your order has been processed to schedule the delivery.


All timeframes are based on In Stock Items at time of processing.


How can I make sure my order arrives in time for the holidays?

Whether this is your first order, second order or third order, we’ve put together the important dates to help you get your holiday package on time.

For Standard Delivery items we recommend the following dates to ensure your package arrives in time for the holidays.

When a down payment(s) is required, schedule payment(s) on or before the following dates:

AL, AZ, AR, CA, CO, FL, GA, ID, IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, NC, ND, OK, OR, SD, TN, TX, UT, WA, WY– 12/04/2018


CT, DE, KY, IL, IN, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV – 12/11/2018

When a down payment is not required, submit your order with your Personal Account Assistant or complete your order online by the following dates:

AL, AZ, AR, CA, CO, FL, GA, ID, IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, NC, ND, OK, OR, SD, TN, TX, UT, WA, WY– 12/06/2018


CT, DE, KY, IL, IN, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV – 12/13/2018

For Scheduled Delivery such as furniture, TVs and major home appliances we cannot guarantee delivery in time for the holidays. The delivery date depends on several variables such as your availability, availability of the carrier, and availability of the item(s) being delivered. Items that are Schedule Delivery will be noted in your Cart Summary during Check Out.